[Abstract] Every year there are a large number of products and events that have infringed upon consumers' rights and interests. This large-scale charity party has gradually become the focus of more and more consumers. Every year, people are concerned about who will be on the list. Companies are worried. Will you have yourself?
Text / Tencent Digital Su Yang
The most attention-grabbing evening for industry and commerce was "3·15", but the award was not glorious.
Every year, there are a large number of products and events that have infringed upon consumers' rights and interests. This large-scale charity party has gradually become the focus of more and more consumers. Every year, people are concerned about who will be on the list. Enterprises are worried that they will not. There will be oneself.
In the digital technology industry, a large number of companies, products, and events have been on the list. Then, who impressed you?
(one)
According to public information, from 2009 to 2010, HP dv2000, V3000 and other notebook computers concentrated on quality issues, and HP did not actively respond to consumer complaints. Subsequently, a total of 170 consumers initiated joint complaints to related departments and asked HP to recall. 40 models of laptops with high temperature, screen, splash screen and other quality issues.
CCTV's report at the time stated that the personnel of the China Hewlett-Packard Co. Customer Support Center denied any quality problems in the HP notebooks. In an interview with customer experience management specialist Yuan Ming, HP's notebook failures were related to the messy environment of consumer notebooks. , "We can't solve anything. It's the Chinese student dormitory. It's very scary."
On March 17, 2010, Hewlett-Packard held a press conference and promised to launch a comprehensive reorganization plan within 30 days. However, HP’s customer service staff did not directly respond to the claim that the computer’s fever was blamed. This was later called “蟑螂. Door" HP notebook event.
As a serious company and a technological digital product, the quality issue is blamed. This unscientific reason is untenable and not too decent. What consumers want is only after a problem. There is a reasonable explanation of the problem and a solution that both parties can be satisfied with. The "stunner" can only say that HP at that time lacked a little sincerity.
(two)
In the process of the development of mobile Internet, a large number of malicious software also emerged to infringe on the rights and interests of consumers. The incident of “NetQin collusion software†that was exposed on the 2011 evening party was a thought-provoking incident.
At that year’s party, CCTV reported that after the user installed the streaming download software on the mobile phone, the mobile phone was automatically networked and installed four applications in the background. After the operation, the anti-virus software was automatically uninstalled, causing the mobile phone to fail to operate normally. Was identified as malware.
More importantly, users can only buy the Netqin anti-virus software through payment to enable the mobile phone to return to normal. Follow-up investigations found that NetQin is a free-stream software shareholder who had downloaded investment of 495,000 yuan to Feiliu. This move was also paraphrased as “one poisoning. An antivirus, a singing and defrauding money."
The exposing stream and Netqin have clamored. Feifei claimed that CCTV's 315 party exposure was caused by the malicious competition of competitors. It was only the official verification that the parties did not list, nor did it suggest which competitors were responsible for. However, NetQin issued a statement that both itself and its affiliates were involved in the spread of malicious software.
(three)
As of the end of February 2012, a communique issued by the National Bureau of Statistics showed that the number of Chinese mobile phone users has reached 968 million. Such a huge user size has been shrouded in potential spam messages, but operators that originally provided services to users have Become the culprit to harass users.
CCTV reported at the 2012 15th party that a number of branches of China Telecom had provided convenience for third parties to send spam messages, and spam messages were sent to fixed telephone numbers beginning with 0769 and 0751, in order to increase the spam arrival rate, To prevent spam messages from being intercepted by other operators, China Telecom has also established a huge pool of tens of thousands or even hundreds of thousands of PHS numbers.
China Telecom subsequently responded, "We have seriously investigated and dealt with grass-roots companies that have violated the relevant regulations of the group company. China Telecom's attitude to rectify spam messages is firm, it will firmly resolve the problems found, and will not tolerate it. The Group conducts self-examination and self-correction and strives to create a good information service environment for users."
From the follow-up situation, the incident in which operators actively provided spam messages did not happen again, but the problem of spam messages and even fraud messages remained unresolved. “Xu Yuyu Incident†and more cases of SMS fraud are all explained. The interests of consumers are still plagued by spam fraud messages. Operators still have a long way to go in this regard.
(four)
According to a report released by Canaccord Genuity, Apple accounted for 18% of the global smartphone market in the fourth quarter of 2016, but it earned 92% of the profits of the entire industry. Super profits have made Apple once again the object of domestic manufacturers' learning. However, in treating Chinese consumers, apples that take profits have apparently treated them differently.
At CCTV 2013, CCTV reported that Apple’s suspicion of discriminating against Chinese consumers because it provided inconsistent after-sales policies at home and abroad. The specific content included that the “Three Guarantees†requirement was circumvented through the form of replacement. The terms of the extended warranty period did not provide a two-year warranty period for the core components.
Apple responded to CCTV's report at the first time, but did not give a clear solution to the problem of discriminatory treatment. Afterwards, several sections of CCTV made Apple's after-sales problem public, and Apple under heavy pressure immediately issued a second statement. , emphasize the compliance of after-sales policies, but will also make adjustments in accordance with Chinese laws and regulations on specific maintenance and will no longer use refurbished parts.
In fact, in the past 4 years, Apple’s domestic after-sales policy has been constantly changing, and there are still differences between the official channels and the third-party channels to enjoy the after-sales service enjoyed by Apple products. The brand new iPad mini 2 can't enjoy the after-sales service of Apple official.
(Fives)
While mobile phone users are growing in size, they are also transitioning to smart phones. Android based on open source accounts for a large share of the smartphone market. In addition to the spam messages, personal privacy also exists. The risk of leakage.
Also in the 2013-15th party, CCTV quoted data from Fudan University’s Mobile Internet Data Security Technology Research Center in the report. “More than 58% have the problem of leaking private information. Most of them send information back (software). Developers, advertisers, and some of them are sent to websites of unknown third parties."
According to the survey, most third-party applications are not well-known, which makes the map of Gaode very abrupt. The report mentioned that “Gaode map has a location sharing service, and users can directly link their current location information to Sina Micro. Bo, Sohu Weibo, NetEase Weibo, Renren, and other third-party websites, but when users enter their account numbers and passwords through Gaode navigation software, the information is transmitted to Gaode's servers in plain text."
Gao De responded to CCTV's questions and stated that “Gold Maps’ Android version reported by CCTV’s “3.15†party is the 2011 versionâ€, but the problem with the old version is not a problem.
Like spam messages, large-scale applications are becoming more and more standardized in handling user privacy. However, there are still many unknown applications that infringe on the interests of users. We cannot simply blame open source Android on this issue. After all, Apple's development tools have appeared in the "Li Gui" phenomenon.
(six)
A "Chongqing Small Face" app leaking privacy may be well accepted because it is not known, but a company called "NetEase" is spying on your privacy and you may not even believe it.
At the 2013-15th party, in addition to the mobile phone giant Apple Inc. and the mobile Internet upstart Gaode, China Netcom’s forerunner Netease was also smashed out. CCTV reported that “the users of NetEase’s mailbox have voyeurized email contents. By default, third parties use their websites to pry into the privacy of users' code. In this process, Netease can see the specific contents of emails sent by all users. Through the collected data, it can analyze user habits and send accurate advertisements.â€
Another giant was smashed out, but the official responded, "The user's attention to information security, NetEase's empathy, and always pay attention to the protection of user privacy. Netease mailbox handles about 200 million emails a day, there is no personal involvement in the snoop user The possibility of privacy Netease does not exist and will not tolerate the collection of user privacy for commercial purposes."
NetEase did not admit to collecting privacy, but it was revealed that it leaked the user's privacy message. The problem was also in the mailbox. A lot of users using NetEase's mailbox broke the news that the phone was locked and the data was erased. Exposure of the vulnerability platform, said the database leakage, the total number of hundreds of millions of impact, involving email accounts, passwords, user secrets, etc., this time Netease also denied the rumors, claiming that the news is false, and finally let it go.
(Seven)
Hardware problems quirky, HP did this thing, but this is not just a pot of the HP, Nikon products on the issue also dumped the pot, the object is still hazy weather.
According to the report of the 3·15 party, in 2014 many consumers across the country discovered the newly purchased Nikon D600. After photographing, there were black spots. After many treatments, the problem could not be solved. The official explanation of this problem was even hazy, even. The user is required to shoot the lens not facing upwards.
Afterwards, the Shanghai Municipal Administration for Industry and Commerce requested that all D600 cameras be removed. Nikon’s next Nikon issued a statement on the official website that will implement unified after-sales standards for global users. The most critical issue is that if the problem is solved repeatedly, the problem will not be resolved. According to the "Three Guarantees Law" for users to renew.
Since the exposure of 3.15 in 2014, Nikon's share in the SLR market has been declining year by year. The industry has also heard the voice of “SLR is less than Canon and Micro-Single is less than Sonyâ€. Nikon’s share decline in the camera market has also started from the protagonist. Slowly become a supporting role.
(Eight)
China Telecom once planted a spam message on spam messages. Although other operators did not refer to this piece of business, they focused their attention on another “new businessâ€, which is a fraudulent phone that continues to infringe upon the interests of consumers in recent years. The slogan "to come to the office" has already become a laughing stock for many people. However, there are still people who are making moves. The behind-the-scenes hand of this issue is China Mobile and Railcom.
According to a report by CCTV at the 2015 15th party, China Mobile and China Railcom have provided various support for harassment of telephone calls. They have even given green lights to fraudulent calls such as “10086, 110â€. Even if they find false caller numbers, Allows users to confuse users by displaying fake calling numbers through transparent transmission.
It is hard to imagine that agencies that should provide services to users should open green lights for actions that infringe upon consumers' rights and interests, and even if relevant circumstances are repeatedly exposed, some operators still ignore the users because of the existence of profits. Benefits, guarding self-piracy.
As for the problems that have been exposed, China Mobile has only adopted a conventional crisis public relations approach, claiming that “Tietong, Guangdong Mobile, and Shanghai Mobile have been instructed to conduct serious inspections and will seriously deal with them based on the verification results.†Our question is: Why? Operators often give up their own bottom line on this kind of problem, and must not wait until the problem occurs before proceeding to resolve, rather than fundamentally use the system and rules to restrain the occurrence of the problem, and if you have done so Failed to avoid, then where is the problem?
(nine)
The establishment of wireless networks in public places was originally a matter for the convenience of the general public, but now it may become a source of infringement of privacy and even property. In most cases you may have the vigilance of not connecting to unknown WiFi, but if it happens to be connected, It is equal to giving up your privacy to others, and this is the problem of public free WiFi.
At the 3-15th party in 2016, CCTV gave a warning on consumption. It is suggested that users should not easily connect public free WiFi. The demo host Xie Yingying used a mobile phone to order a manicure service. After the order was placed, the host Chen Weihong had mastered the information of Xie Yingying. , Including the appointment time, the address, phone number, etc.
This melodrama is only used to alert consumers to be vigilant. It may seem like it is hard to judge. However, it can be done technically. A fishing WiFi connection with packet capture tools, DNS hijacking tools, and ARP spoofing attacks are all possible. To your account and password information.
In fact, free WiFi has only increased in recent years. Providing free wireless networks has gradually become part of the city's public services. However, in addition to the risk of users taking the initiative to avoid fees for WiFi, how to regulate them from the source is also common to us. Issues that need to be considered include, for example, the establishment of a unified standard for the establishment of public WiFi, registration filing for the installation of networks, and so on, so as to protect the privacy and interests of more consumer users.
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