This incident should have happened last month. Some smart valued friends should be able to guess what is going on. correct! Is the 618 pot ... chaos I lost my money.
This is the case... 617 day of the second-hand East under the A72, in preparation for the next shot, just saw the value of Friends said Tmall 618 activities, 1000-100 ... and then wait until the 618 day.
domestic
Absolute value, historical low: Sony Sony Sonar T* FE 55mm F1.8 ZA 55 1.8 full-frame lens 4399 yuan shipping (vouchers) sharp stunning calibration, E-card mouth full width players must enter. Tmall sells for 4799 yuan, using Tmall 618 shopping voucher - 400 yuan, 4399 yuan shipping. The value of friends broke the original: FE55 quality is not much to say, superimposed coupons -400,4399 should be the recent mainstream low-cost it this SONY Sony's 551.8ZA, although Suo Cai, but the quality is really good. Zeiss small blue and red T* logos are also very attractive, lanif | values ​​40 Comments 69 Collections 38 To Buy View Details Of course, I didn't say which shop I was talking about... I didn't mean to say too much.
Out of the box... everything is normal and the appearance is not damaged. It is awesome.
But sometimes life is such a drama... When you are full of joy, you may come to a sunny day in the next second.
Right, it's the picture... The last lens in the lens has a scratch of 1cm. I thought I was wrong. I took a piece of Zeiss lens paper and found that it wasn't right... still. At that time, I was forced to... The first time I encountered a scratch on the brand new lens, it would be reasonable to go straight to the merchant and it would be right. Well, the key is coming... I didn't find it at the time of receiving the goods. The thing arrived on the evening of the 3rd of the week. When I was in the field, the father helped me to collect the goods. I went home to unpack the goods on Friday at noon. At that time, I went to the store to find customer service, to the customer service to go to the phone, customer service, said: "How did you receive the problem at the time of receipt of the goods, all over the past day, so long time this problem occurs, no one said Clear it (that's why you call yourself whole), or else you take an after-sales service to be an appraisal. After the sale, you will open a list (open it and count it as me). I will give you a new one for quality.
Suffered from frustration ... I went to the Sony of Fuzhou, after the sale, the manager listened to me and said after coming to smile, after the machine test and I said that scratches do not affect imaging for the time being, there should be no problem. However, my heart is not willing to ah, a good new shot, inexplicable scratches, who will be unhappy. Then he rubbed it with the manager for a while. The manager helped me to wipe the lens again. This wipe didn't know.
There was a more horrible ring scratch. I was forced to ask the manager about this situation. The manager said I didn't know... There should be some problems with the coating. Then I asked, it could open the test. What's wrong, the other party said that this can be opened, but the list will be written on the coating there is a scratch, no way to identify the quality problem is caused by humans, this list is open, will only give businesses to fall. Unless the head is left for 15 days, they don't generally recommend dismantling for 15 days. Let me use it first to see if I can retreat. I will call the other person's request balabala and see the shop. Long laugh without words, and I told a story of his friend, probably to buy a refurbished 2470 f4, he could not help ... I only dumb to eat Coptis, comfort me that this The head is okay. There should be no problem. The backlight does not appear glare and can be used.
Of course, for this kind of answer, my heart is one hundred resistance. After all, the real money went out and bought a fake product for everyone. After that, I went to the Tmall customer service and could prove that it was not 21-23 days. The proof of the place of receipt is provided to the customer service. The customer service promises to assist the merchant in finding a solution, but in the end the merchant is still requesting a post-sale testing report to test the report. Customer service recommends a direct refund afterwards.
After obtaining a refund request from the customer service, he applied for a refund and sent a communication record with the customer service to the merchant. The merchant finally agreed to issue a refund, and I also lost the biggest bagel in 618 this year. Finally, I found the company's partner, went to the physical store spent 4400 took a 55 f1.8, although your expensive point, but spend money to buy a peace of mind.
The last few suggestions:
The valuable and fragile goods should be purchased in the physical store or the e-commerce that can be easily communicated after the sale, such as used East
In the event of product damage, keep the evidence and contact the merchant for the first time
After the valuables are received, it is recommended that they be checked for completeness immediately. If they are not at home, remember to keep all the proofs that prove their absence when they were received.
The first time after the occurrence of wrangling to find the site customer service communication, and express their wishes, submit evidence to support their own claims, I believe fair and free. Communicate with the store after getting customer service approval, you can do more with less
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