Seagate official statement: part of the hard disk warranty period from 3 years to 2 years

Recently, foreign media reported that the warranty period for some of Seagate’s hard drives has shrunk dramatically from the original five years to just two years, only to reduce costs. Today this site received a statement from Seagate officials clarifying this issue.

According to sources, Seagate's Barracuda/Barracuda LP series desktop hard drives and Momentus Green notebook hard drives will only enjoy a two-year warranty period, while the high-performance XT series and enterprise-class products will not be affected.

Seagate officials stated that since July 2, 2011, Barracuda, Barracuda Green series hard drives and standard models of Momentus 7200/5400 rpm hard drive products have undergone channel distribution warranty adjustments, from the previous three years to two years, but all are 100% completely new. Products shipped from the effective date adopt this new warranty policy, and existing channel stocks shipped before the effective date continue to enjoy 3-year warranty service.

At the same time, Seagate will still provide five-year warranty service for Barracuda XT, Momentus XT series hard drives and enterprise hard drives.

Seagate also stressed that the changes to the terms of this warranty will have little impact on consumers, as most of the product repairs will take place within the first two years, and Seagate hard drives and other retail products based on Seagate hard drives will still be included in the purchase. Independent manufacturers provide warranty service.

The full text of Seagate's official statement -

Since July 2, 2011, Seagate will have a Warranty Distribution Channel Warranty for Barracuda, Barracuda Green hard drives and standard models of Momentus 7200 and 5400 rpm hard drives for two years. From the effective date, this new warranty policy will apply to all of the above products shipped. All existing channel stocks shipped before the effective date will still enjoy the current 3-year warranty service.

Seagate will continue to provide 5-year warranty services for Barracuda XT, Momentus XT, and enterprise and consumer retail products.

As the world's leading provider of hard disk and storage solutions, Seagate has always put product quality first, and is committed to providing customers with world-class, most reliable storage solutions. We are constantly investing in the development of new technologies and product features because this is what our customers value most. The statistics indicate that most of the product repairs take place in the first two years. Therefore, using a two-year warranty service, we can improve customer support and other aspects of the warranty service, and have little impact on the customer's product repair requirements.

We believe that the changes to the terms of the warranty will have little impact on consumers because the warranty for the hard drive purchased by the customer's entire machine or other retail products assembled by Seagate's hard drive is the responsibility of the independent manufacturer.