According to the IDC report, driven by multiple benefits such as the increasingly improved network environment, increasing user adaptability, and continuous improvement in business usage perception, China ’s unified communications market maintained steady growth in the first half of 2012, with a market size of US $ 560 million, an increase of 17.2% year-on-year . Unified communications has become an important enterprise-level business in the Chinese telecommunications market.
From a product perspective, video conferencing, network and voice conferencing, and pure IP switches are the most important drivers of China's unified communications market growth in the first half of this year. Among them, video conferencing is particularly prominent, mainly due to the large-scale construction of FTTx networks by Chinese operators, the network bandwidth has been significantly improved, and the cost per bandwidth usage continues to decline. This ensures a good perception of video conferencing, while the overall deployment cost reduction also attracts more corporate users. Especially in industries that require frequent cross-regional coordination and communication, such as government and finance, and have relatively strong funds, the penetration rate of video conferencing products in the first half of this year has been significantly improved.
From an industry perspective, finance, telecommunications, public utilities, manufacturing, and government are still the top five industries. However, the drivers of various industries are different. The main driving force in the financial and telecommunications industries is the demand for video conferencing and contact center products. The main driving force of the public utility industry is the need to build contact centers on a large scale in order to improve service capabilities and service levels. The public utilities and e-commerce industries were the most important drivers of the new market for contact centers in the first half of this year.
Looking ahead, IDC believes that China's unified communications market will continue to grow steadily at a compound annual growth rate of 20% over the next five years, driven by the strong demand for unified communications mobility, video conferencing, and corporate social networking. By 2017, China's unified communications market will reach US $ 2.53 billion.
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